Lumi Host / Lumi Stay
Two apps, covering both sides of every stayLumi Host is a daily-operations PMS built for short-term rental and hotel operators, paired with Lumi Stay, the guest companion app. Multi-channel booking sync, an availability calendar, room assignment & cleaning, guest registration and ID verification, occupancy-day tracking, and smart lock codes — everything you need to run today fits on one screen.
Key Features
- Lumi Host · Today's Dashboard: See check-ins, check-outs, room assignments and cleaning tasks due today at a glance — no more hunting across screens.
- Lumi Host · Booking Management: Bookings from every channel in one place, filterable by property, status or keyword. Overlapping date ranges are automatically flagged as conflicts, catching overbooking risk early.
- Lumi Host · Availability Calendar: A calendar view of every room's occupancy — vacant, assigned, or awaiting cleaning — so you know exactly what you're working with before you assign a room.
- Lumi Stay · My Itinerary: Check-in/check-out times, room details, address and directions — all in one place, no more digging through emails and chat threads.
- Lumi Stay · Online Check-in: Submit registration and ID information online ahead of time, as required by local lodging regulations, to cut wait time on arrival.
- Lumi Stay · Lock Code: View your stay's lock code within the allowed time window — self check-in without waiting for anyone to let you in.
Frequently Asked Questions
Which booking channels does Lumi Host support?
Lumi Host syncs bookings from multiple booking channels — check the in-app channel list for what's currently supported; we continue to expand channel coverage based on operator demand.
How is occupancy-day tracking calculated?
This feature is built primarily for Japan's Minpaku Business Act, which caps short-term rental operating days at 180 nights per fiscal year (April 1 – March 31). Lumi Host automatically tracks each property's operating days by fiscal year and alerts you on the dashboard as you approach or exceed the limit, helping you avoid unintentional non-compliance.
Do guests have to download Lumi Stay to check in?
Guests can use Lumi Stay's core features (itinerary, lock code, online registration) via a check-in link provided by the operator, or register an account for full access — it depends on how your host sets up check-in.
How do lock codes activate and expire?
Lumi Host issues a check-in code per booking, typically valid within the allowed check-in time window, and the operator can revoke a code at any time.
Can multiple hosts use Lumi Host together?
Yes. The team owner can invite hosts and assign permissions per property, and built-in messaging keeps booking-related conversations inside the app instead of switching to another one.
Where can I download Lumi Host and Lumi Stay?
Lumi Host and Lumi Stay for iOS are available on the App Store. The download page also provides Lumi Host installers for macOS and Windows. Android links will be added once confirmed.
How do I contact Lumi Host / Lumi Stay support or report an issue?
Email support@pms.maxai.top and we'll get back to you as soon as we can.