Refund Policy

For personal AI-service memberships, you may request a full refund within 7 days of first activation if you are not satisfied. Refunds are returned to your original payment method.

Auto-renewal charges may be refunded if requested within 7 days of renewal and the period’s service has not been substantially used. You can turn off auto-renewal anytime in your account.

Refunds for enterprise SaaS, private deployment and chain plans follow the signed service contract. Delivered custom development and deployment services are generally non-refundable.

Email support@maxai.top with your account email and order details. We review requests within 3 business days; the time for funds to arrive depends on your card issuer or payment provider (typically 5–10 business days).

Refunds may not apply where the window has passed, where there is abusive or fraudulent use, or where service resources have been substantially consumed.

Refund questions: support@maxai.top

Zhuhai MaxAi Technology Co., Ltd., Room 1307-1309, 13F, Jinan Science Park, No. 206 Qianshan Road, Xiangzhou District, Zhuhai, China