Delete Your Lumi Account

In the app: open Lumi → Settings → Account → Delete Account, then confirm.

By email: send a message to support@maxai.top from the email address registered to your account, with the subject "Delete my Lumi account". Include your account username or registered phone/email so we can verify your identity.

After we verify your request, deletion begins within 7 business days and your account and personal data are fully removed within 30 days.

Your profile (name, avatar, bio), account credentials, registered phone number and email, contacts and social connections, messages and other user-generated content, in-app preferences and activity/usage data, and device identifiers linked to your account.

This data is permanently deleted and cannot be recovered.

To comply with legal, tax, accounting and anti-fraud obligations, we retain a limited set of records — such as transaction, payment and invoice records — for up to 5 years, as required by applicable law in China.

Security and fraud-prevention logs may be retained for up to 180 days.

After the applicable retention period, this data is deleted or irreversibly anonymized.

If you purchased a subscription through Google Play, please also cancel it in Google Play → Subscriptions to stop future billing. Deleting your Lumi account does not automatically cancel a store-managed subscription.

Questions about account deletion or your data: support@maxai.top

Zhuhai MaxAi Technology Co., Ltd.